Returns & Refunds policy
Last Updated: 11/11/2024
Thank you for purchasing from Luxe Homescape! We take pride in creating unique, high-quality textured art pieces. If you’re not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns and Refund
Time Frame: You have 7 calendar days from the date you receive your artwork to request a return or refund.
Condition: To be eligible for a return, your artwork must be:
Unharmed and undamaged.
In the original packaging.
Accompanied by the receipt or proof of purchase.
2. Non-Returnable Items
Certain types of items cannot be returned, including:
Custom or Personalized Orders: Due to the unique nature of custom pieces, we cannot accept returns unless the item arrives damaged or defective.
Gift Cards: These are non-refundable.
Final Sale Items: Any item marked as "Final Sale" is not eligible for return or refund.
3. Damaged or Defective Items
If you receive a damaged or defective artwork:
Notification: Please contact us within 7 days of receiving your order.
Proof: Provide photographs and a description of the damage or defect.
Resolution: We will offer a replacement, repair, or full refund based on the issue.
4. Return Process
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at luxehomescape@gmail.com with your order number and reason for return.
Approval: Once your return is approved, we will provide you with instructions on how to send back your artwork.
Shipping: You are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.
Inspection: Upon receiving the returned item, we will inspect it and notify you of the status of your refund or replacement.
5. Refunds
Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 5-7 business days.
Method: Approved refunds will be processed to your original method of payment.
Shipping Costs: Original shipping costs are non-refundable. If applicable, return shipping costs may be deducted from your refund.
6. Exchanges
If you need to exchange an artwork for a different piece:
Availability: Exchanges are subject to the availability of the desired item.
Process: Follow the return process and place a new order for the desired artwork.
7. Late or Missing Refunds
If you haven’t received a refund yet:
Check: First, check your bank account and contact your credit card company.
Contact Us: If you’ve done this and still have not received your refund, please contact us at luxehomescape@gmail.com.
8. Shipping and Handling
Packaging: We take utmost care in packaging your artwork to prevent damage during transit.
Shipping Delays: While we strive to deliver promptly, delays can occur. Please contact us if you experience significant delays.
9. Changes to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website.
10. Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
Email: luxehomescape@gmail.com